Frequently Asked Questions
Everything we get asked most often. If your question is not here, email us at info@ichoiceaccessories.com and a person will answer, Monday to Friday, 9:00 to 17:00 ET.
Products
Are these genuine Apple products?
No, and we will never claim otherwise. iChoice is our own brand. Our cases, bands, chargers and cables are designed and manufactured by us to fit specific Apple devices. We are not affiliated with, authorized by, or endorsed by Apple Inc.
When you see “iPhone 17 Pro Max” or “MagSafe compatible” on our site, that is a statement of what the product fits, not a claim about who made it. Apple, iPhone, Apple Watch and MagSafe are trademarks of Apple Inc.
What are your cases made of?
Our cases are available in several materials and finishes, including Clear Case, FineWoven, Leather Case, Silicone Case and TechWoven.
Every case has raised edges around the screen and camera, and precision cutouts for the buttons, ports and camera controls of the model it is made for.
Will this work with my MagSafe charger?
Yes. Products listed as MagSafe compatible have a built-in magnet ring aligned to the same position as the magnets in your iPhone, so an official Apple MagSafe charger, or any Qi2 charger with a magnet ring, snaps on and stays put through the case.
Check the product title before you buy. If a product does not say “MagSafe compatible” in the title, it does not have the magnet ring.
Does the case block wireless charging?
No. You can leave the case on. Both MagSafe and standard Qi wireless charging pads work through it.
Two things to know. Wireless charging generates heat, so charging with a case on can be slightly slower than charging a bare phone, exactly as it is with any case. And if you use a metal card, a metal ring holder or a magnetic mount plate between the phone and the charger, charging will fail. That is the metal, not the case.
Do your cases trigger the MagSafe animation on the screen?
Yes. Our MagSafe compatible cases include an NFC chip, so your iPhone recognises the case when you attach a MagSafe charger and plays the matching colour animation on screen.
Shipping
Where do you ship from?
Orders ship directly from our production and fulfillment partner in China.
How long will my order take?
Orders are processed within 1 – 2 business days.
| United States | 4 – 8 business days |
| United Kingdom | 4 – 9 business days |
| Canada | 5 – 10 business days |
| Australia | 5 – 10 business days |
| Germany | 5 – 9 business days |
| Spain | 5 – 9 business days |
| Mexico | 6 – 12 business days |
The estimated delivery times above include the 1–2 business day order processing period.
We would rather give you a real number than a flattering one, so these are the ranges we actually hit, not best-case figures.
How much does shipping cost?
Shipping is free on every order, worldwide. No minimum, no code.
Do you ship outside the United States?
Yes, we ship worldwide.
Duties and taxes are included in the price you pay at checkout. Nothing extra is collected on delivery.
How do I track my order?
You get a tracking number by email as soon as your order is processed. Tracking can take up to 24 hours to show its first scan, which is normal and does not mean anything is wrong.
If you have not received a tracking email 48 hours after ordering, check your spam folder first, then email us at info@ichoiceaccessories.com with your order number.
Returns and payment
Can I return or exchange something?
You may request a return within 30 days of receiving your item if the product arrived damaged or was broken during shipment. Returned items must be in the same condition in which they were received, unused, with tags and in their original packaging, and proof of purchase is required.
Customers in the European Union also have the right to cancel or return eligible orders within 14 days of receiving them, for any reason and without justification, subject to the conditions described in our Returns and Refunds Policy.
Full details are on our Returns and Refunds page.
My order arrived damaged or it is the wrong item. What now?
Email info@ichoiceaccessories.com within 30 days of delivery with your order number and a photo of the item and the packaging.
We will review the issue and provide instructions on the appropriate resolution, which may include a replacement or refund.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover.
Is my payment information secure?
Yes. Checkout runs over an encrypted HTTPS connection and card payments are handled by Stripe, a PCI DSS Level 1 certified processor. Your full card number never reaches our servers and we never store it.
Still need help?
How do I reach a real person?
Email info@ichoiceaccessories.com or call +1 307 263 4790, Monday to Friday, 9:00 to 17:00 ET. We answer email within one business day.
iChoice Accessories is a brand of LUNI LLC, 1408 E 13th St, Cheyenne, WY 82001, United States.
